News

03/23/2020: BUSINESS CONTINUITY PLAN UPDATE

Dear Clients:

I wanted to share with you an update to our business continuity plan as we continue to manage the Coronavirus pandemic. Over the last two weeks and consistent with government guidelines, we have implemented our contingency plans and have had a large percentage of our staff successfully working remotely. At the same time, we have cancelled all in person client meetings and other business meetings. These in-person functions have been replaced with voice and video conference calls for the foreseeable future. These efforts have allowed us to navigate this challenging landscape without interruption while placing the health and safety of you, our client’s, and our people at the forefront of our planning.

As of today, we are taking the additional step of mandating that all our employees work remotely. We feel that this is the prudent approach, but we will have a staff member or two coming by the office each day to collect our mail, deposit checks and to keep our daily physical business running smoothly. Our full team remains healthy and working remotely and are available to you as they always have been. We are confident that this additional step in our contingency plan is consistent with government guidelines of ‘social distancing’ and will help our people remain safe. At the same time, we believe we are being good corporate citizens and helping to ‘flatten the curve’ by encouraging our team to work and stay at home.

You should continue to expect the same level of service that you have grown accustomed to and without interruption.  Our suggested preferred method of communication during this time of remote work is email. For your easy reference, I have enclosed below our company directory with the email addresses of each team member. However, rest assured that if you call our office and leave a voicemail message, we will return your call in a very timely manner. 

As always, we are here to help in any way we can through these challenging times.

Sincerely,

Dave Duchesneau
CEO